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understanding the value of quality consulting
system & network design
Most pre-purchase system design consulting can take place on the phone in a few sessions. The value of this aspect of our relationship is significant. We sell no hardware or software to bias our recommendations, and recommend only quality, proven components we know.
Our whole approach is oriented toward a long term relationship, not the hassle and frustration of a quick sale. Your pre-purchase shopping is accomplished without you having to leave the office, and with a high degree of confidence that you're focused on the right equipment!
We provide our expertise, and bill you for the system or network design, based on the amount of time required to produce the specifications, or recommendations.
dealers, superstores, and mail order
We often field questions about prices for computer hardware found at various computer retailers. Our feeling is that most mainstream companies are competitive, though they may likely vary by a few percent.
And yet, while the boxes may look identical, there are a few very important and often less visible differences in wisely choosing where to purchase your equipment.
not quite "plug and play"
We have had numerous experiences where we've been called in to troubleshoot problematic machines, only to discover that they have not been built properly at the outset. Wrong memory, incorrect use of slots, inefficient use of smaller memory modules when it would have been better to use larger ones, missing, outdated and/or incompatible system or third party software, etc., are just a few of the conditions we encounter.
These and other problems are often due to the inexperience of sales people and/or technicians under severe time constraints. While we probably work with fewer systems in a week than large stores do in a day, we are able, as a result, to pay more attention to and take greater care of every system we configure, saving you time and frustration from the time it reaches your door.
making sure it works
Before a system goes out the manufacturer's door, each piece is theoretically tested to make sure it is functioning properly. On-site, once configured, we also test your setups, including the computer, the monitor, the memory, and any hard drives or other peripherals to make sure they aren't initially defective, or damaged in transit.
Since many pieces of hardware including scanners, printers, multiple monitor video cards, tablets, modems and removable media drives, come with accompanying software, we install all the appropriate drivers and make sure they are the most recent versions.
tuning the machine
Even a brand new machine may not run optimally without some special attention. There are numerous defaults that may be set at the factory for the average user, but you may benefit from some tweaking for the kind of work you are going to do.
Furthermore, even a new machine may not have the most up to date versions of its system or third party software, as they are constantly being updated by the manufacturers. The box you open today may have been packed a few months ago.
We always install the latest version of network software, system updates, etc., so you know your machine is current, and you don't have to waste time dealing with problems that have already been resolved.
when things go wrong
We want you to be back in business as quickly as possible, and we do everything we can to make your downtime as brief and painless as possible. This includes making sure you find reputable sources before you buy your equipment, so the repair or replacement process, if encountered, is a smooth one.
When a piece of equipment malfunctions after purchase, we can come to your site to analyze the problem and determine whether hardware or software is responsible, and if software or user error, resolve the confusion.
If the hardware has failed in the initial purchase "trial period", most stores or mail order houses will require you to bring or send the item in for exchange, while the best will issue an advance replacement, minimizing your downtime.
After the initial period, depending on whether an on-site service warrantee was purchased or not, hardware repair or replacement will require anywhere from a few hours or days, to a few weeks!
We will work with you on the phone or in person, if desired, throughout this process, until the problem is resolved, at our normal hourly rate.
the bottom line
We believe our services fill a void the industry doesn’t want to acknowledge exists. We are available to perform any of these services on an as needed basis by appointment, without expensive support contracts.
| ISU, Inc |
20211 Croydon Lane
Topanga, California 90290
email: info@isu.com
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main voice: 310.455.3950
trading support: 310.455.3950 x2
PC support: 310.455.3950 x4
Mac support: 310.455.3950 x3
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